Installing AppSense DesktopNow (Step-By-Step)

This blog describes the full (enterprise) installation of AppSense DesktopNow, formerly known as the AppSense Management Suite (AMS). DesktopNow introducing some new features and has an updated look. One of the greatest new feature is that DesktopNow will use software patching in the form of Service Packs (SP) and Hotfixes.

In this step-by-step guide I will install DesktopNow on a Windows Server 2008 R2 server. For the SQL databases I have a separate SQL Server. This guide will describe the “AppSense DesktopNow Installation”, The “AppSense Environment Manager – Quick Setup Wizard” and on the end I will show some screenshots of the new look of the consoles.

DesktopNow, released on January 24th 2013, contains the following products;

–        Application Manager v8.6.91.0
–        Environment Manager v8.4.195.0
–        Performance Manager v8.1.134.0
–        Management Center v8.4.186.0


Service Account
AppSense will use a Service Account to connect to the database. Create this account before configuring AppSense DesktopNow.

User who performed the installation
The user you are using for the AppSense DesktopNow installation needs the following SQL Database permissions;

–        DBCreator
–        SecurityAdmin

These are the prerequisites for the full installation of AppSense DesktopNow:

–        Windows Installer 3.1 Redistributable (v2)
–        Microsoft Core XML Services (MSXML) 6.0
–        Microsoft .NET Framework 3.5 SP1 Redistributable Package
–        Microsoft .NET Framework 4.0 Full
–        Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) and (x64)
–        Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) and (x64)
–        XML Lite 1.0.1018.0
–        Background Intelligent Transfer Service (BITS)
–        Microsoft ASP.NET 2.0
–        Microsoft ASP.NET 4.0
–        Internet Information Services (IIS)

Installing AppSense DesktopNow (Step-By-Step)


Start the setup en click on Next


Click on Next


Select “I accept the terms in the License Agreement” and click on Next


Select “I would like to evaluate this product” or enter your License information. You can always add your license at a later time. Click on Next


Select “Enterprise” and click on the Next button


Click on Next


As indicated before, for this installation I’m using a separate SQL server. Select “No, I will use a remote SQL instance” and click on the Next button.


If a prerequisite is not already installed on the machine, you will get the option to install it now. After all the prerequisites are installed, click Next


Click Next


Click Install

Installing_AppSense_DesktopNow_11_multi use

Click on “Launch Personalization Server Configuration”


Click on Next


If a prerequisite is not already installed on the machine, you will get the option to install it now. After all the prerequisites are installed, click Next


Leave the “Default Web Site” selected and click on Next


Leave the “Use Windows authentication (Recommended)” selected and click on Next


Fill in the requested information and click Next


Fill in the Service account information created during the preparations of this installation and click Next


Click on Accept


Click on Finish

Installing_AppSense_DesktopNow_11_multi use

Click on “Launch Management Server Configuration”


Click on Next


If a prerequisite is not already installed on the machine, you will get the option to install it now. After all the prerequisites are installed, click Next


Leave the “Default Web Site” selected and click on Next


Leave the “Use Windows authentication (Recommended)” selected and click on Next


Fill in the requested information and click Next


Fill in the Service account information created during the preparations of this installation and click Next


Click on Accept


Click on Finish

Installing_AppSense_DesktopNow_11_multi use

Click on Finish

AppSense Environment Manager – Quick Setup Wizard


Click on Next


Add the server (localhost) and click on Next


In this case all users in the PoC environment will use AppSense, so I added the Domain Users group. Click on Next


AppSense DesktopNow has now “application templates” allowing you to quickly add common applications! Select the applications which are applicable and click on Next


Unless you want to add more applications at this time, click on Next


Click on Next


Click on Finish


Click on Finish


Click on Yes

AppSense DesktopNow – New Look Screenshots

Environment Manager – Policy Configuration


Environment Manager – User Personalization


Application Manager


Management Console


Performance Manager


  • Robin, great guide, thank you.
    i would like to point out that it is not completely clear that for the quick setup wizzard you first have to start the environment manager then click User Personalization.

    Then the wizzard starts.

    keep up the good work!

  • Hey Robin,

    I wanted to know the link from where we can download the appsense management suite. And what is the current version for the same.

    please do let me know.

    Thanks for the post!

    • Hi Ankita, you can download the AppSense DesktopNow suite at your My AppSense page.

  • Hey Robin,

    How is it possible to download the source media for appsense. The links are not available on the appsense website. Please help!

    • Hi Ankita, you need to have a (free) MyAppSense account for that. (See AppSense website). Regards, Robin

  • Hi Robin,

    Do you have to request a new account by email or is there a register page on the AppSense site I am just not seeing?

      • Robin,

        Your step by step tutorials are great.

        I want to evaluate AppSense Software and would like to test it in my lab according to your great tutorial.

        I would like to know is it free to have an account for everyone with AppSense and also is it free to download evaluation software. I have requested an account since last week after reading your reply here.

        But I have not heard anything yet or no email.

        Can you help/advise me.


        • You need a MyAppSense account to download evaluation software. Make sure you sign up with a mail address and not a hotmail, gmail, yahoo address or something. Otherwise they will not create an MyAppSense account for you.

  • Hi,

    Robin we are going to upgrade appsense from 8.2 to 8.4 versions.

    could you please help us on how to proceed and important steps to upgrade without affecting the existing production environment of appsense 8.2 versions.

    • Hi Velumani, I really want to give you the advice to test it first in a test environment. There are a lot of changes between these two versions. Regards, Robin

  • Hello Robin,Is it possible to create a similar infrastructure on Virtual Machines? does it require a different procedure?

  • Hi Robin, We are having issue to deploy appsense EM through console. Everytime it is failing with error code 1603. Upon further research I found that VC 2010++ is missing. Is there any way we can install this pre-req through appsense? We are pushing agent deployment through console..

    Thanks in advance.

  • Looks like they have killed the myappsense page. Is there another way to download the setup files?

About Robin Hobo

I am a Technology Specialist working for Microsoft with focus on the Modern Workplace. I am specialized in Microsoft Intune, Azure Virtual Desktop (AVD), Windows 365, Windows 11 and Azure AD. Also interested in mental health, NLP and personal development.

For more information, see the About Me page or my LinkedIn profile.

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